Reservations are accepted only if made by e-mail, fax or letter and must include the following informations:
- arrival and departure date,
-
type of room (number of beds, mixed or separated),
- number of participants and group leaders.
In order to confirm
the reservation it is necessary to deposit the equivalent of one night accomodations
or you must deposit the 30% of the total amount of the bill for 3 or more nights.
The partial payment or the total balance must be settled before the date that
we will comunicate, and the amount must be clear from bank or post charges which,
in any case, will be charged to the group. In the event that such partial payment
has not been received by the given date the reservation will be cancelled.
In case of cancellation
of the reservation there'll be the following refunds:
- the full amount for cancellations made at least 21 days before the date of
arrival,
- 50% of the partial payment for cancellations made between the 21th and the
7th day before the date of arrival,
- no refound will be given after that date (for cancellation made less than
7 days before the date of arrival).
In any case secretary expenses will have to be paid for.
In case the group arrives with fewer people than the number originally booked for, and there was no previous comunication on the change in number, for the 1st night we require payment of the full amount for the number of people included in the original reservation.
In case the group arrives with more people than the ones the reservation was made for, and there was no previous comunication of the change in number and our written confirmation, the management cannot assure lodging for the exceeding people.
For all youth groups it is necessary that one responsible adult sleeps in the Hostel with the group. Particularly for the school groups, one of the teachers must accompany the students.
To allow an easier and faster check-in of your group, we ask you to compile a list of all the members of the group before your arrival with the following information: last and first name, place and date of birth, city of residence.